Midiplex's Privacy Policy

01 Scope & Applicability

Welcome to midiplex (midiplex.pro). We believe that a secure and transparent platform is the foundation of genuine user trust. This Privacy Policy explains midiplex's approach to your personal information — what we collect, how we use it, and how we keep it safe.

This policy applies to midiplex's website, mobile app, and all related services. By using our platform, you are deemed to have accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Midiplex always complies with applicable data protection laws and respects users' right to privacy. This Privacy Policy has been written in Bengali so every Bangladeshi user can understand it with ease.

02 What information is collected

Midiplex collects only the information needed to deliver platform services effectively, maintain security, and meet legal obligations. We never collect excessive or unnecessary data.

Type of information	Example	Purpose
Identity information	Full name, date of birth, gender	KYC Verification & Age Confirmation
Contact Information	Email, mobile number	Account communications & notifications
Financial information	BKash/Nagad number, transaction history	Deposit & withdrawal process
Identity document information	NID, passport, or driving license	KYC Completion
Device & browser information	IP address, browser type, OS	Security & fraud prevention
Gaming activity	Betting history, win/loss records	Service improvement & bonus management

03 How your information is collected

Midiplex collects user information through several methods. Every approach is fully transparent and controlled. Details are outlined below:

• Directly Provided Information: Information you provide during registration, KYC verification, or when submitting a deposit or withdrawal request.
• Automatically Collected Information: Data collected through cookies and tracking technologies while browsing the website or app.
• Third-party sources: Information received from payment gateway or identity verification service providers.
• Via customer support: Information you share when reaching out via live chat or email.
• Gaming activity log: A log of every session on the platform is automatically recorded.

04 How your information is used

Midiplex uses your information only for specific, legitimate purposes. It is never sold to third parties or used for advertising without your consent. The main use cases are:

• To create and manage your account and ensure secure login.
• To process deposits, withdrawals, and bonuses.
• To complete KYC verification and ensure the platform's legal compliance.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To send personalized offers and promotions based on your preferences (where consent has been given).
• To improve platform service quality and develop new features.
• To meet legal obligations and respond to requests from regulatory authorities.

05 Who your information is shared with

Midiplex never sells your personal information to third parties. However, in certain circumstances, data may be shared with trusted partners to deliver our services:

• Payment processor: Approved payment gateways including bKash, Nagad, and Rocket — to process transactions.
• KYC verification services: Regulated and certified verification providers for identity confirmation.
• Game software provider: Minimum data required to operate the games.
• Law enforcement agencies: To comply with court orders or government directives.
• Security & fraud prevention services: To ensure the security of the platform.

Before sharing data with any third party, midiplex ensures their data protection standards align with our policy and that the use of your information remains limited and controlled.

06 Cookie Policy

Midiplex uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential cookies: These are essential for maintaining login sessions and ensuring site security. Disabling them may cause the site to not function properly.
• Functional cookies: Used to remember language preferences, theme settings, or previous session data.
• Analytics cookies: Used to analyze which parts of the site users visit most.
• Cookie controls: You can manage or delete cookies at any time through your browser settings.

07 Data protection measures

Midiplex follows industry-leading standards to protect your information. Our security infrastructure includes:

• SSL/TLS 256-bit encryption: All data transferred between you and midiplex's servers is fully encrypted.
• Two-factor authentication (2FA): Provides an additional layer of security for your account.
• Regular security audits: Independent security experts conduct regular system audits.
• Firewall & intrusion detection: Unauthorized access attempts are detected and blocked immediately.
• Data backup: Your data is regularly backed up on secure servers.
• Staff training: Relevant midiplex staff receive regular training on data protection.

08 Your Rights

Midiplex believes you should have full control over your own data. We therefore provide you with the following rights:

• Right to access your data: You may request to know what information midiplex holds about you.
• Right to rectification: You can submit a request to correct any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data in certain situations, though this may not always be possible where legal obligations apply.
• Right to object to processing: You may object to the processing of your data in certain circumstances.
• Right to data portability: You can receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

09 Data retention period

Midiplex does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For as long as the account is active and for a minimum of 5 years after closure (as required by law).
• Financial transaction records: A minimum of 7 years — in compliance with anti-money laundering regulations.
• KYC documents: Up to 5 years after account closure.
• Customer support contact: 3 years from the date of last contact.
• Session Logs & Cookie Data: Typically deleted within 30 days to 2 years.

10 Children's Privacy

Midiplex is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has used our platform or provided personal information, we will immediately close that account and delete the associated data. If a parent or guardian suspects their child is using midiplex, please notify our support team.

11 Policy changes

Midiplex may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via an in-platform announcement.

Updated policies take effect from the date of publication. Continued use of midiplex after any changes constitutes your acceptance of the revised policy. We recommend checking this page regularly.

12 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact midiplex's dedicated support team:

• Email: [email protected]
• Live Chat: 24/7 Support Available
• Website: midiplex.pro

We take any privacy-related concerns you have seriously and work to resolve them promptly.